1. Scope of Services
These Terms of Service govern your access to https://cynsera.com and our professional software engineering, Enterprise ERP, Cloud POS, mobile application development, AI automation, and digital transformation services provided by Cynsera Software House & Digital Transformation Agency.
2. Custom Software IP Ownership & Licensing
- Bespoke Software Engineering: Upon full settlement of project milestones as defined in your Master Services Agreement (MSA) or Statement of Work (SOW), the client receives 100% ownership of the custom application source code, database schemas, and design deliverables.
- Pre-Built Enterprise Suites (Ace ERP, Ace POS, Med Ace LMS, Madar OS): Pre-packaged modules and SaaS products licensed through the Cynsera Store grant your organization a non-exclusive, perpetual or subscription commercial license as specified in your order confirmation.
3. Agile Sprint Delivery & Acceptance Testing
Cynsera delivers custom software through two-week Agile sprints with staging server deployments, automated QA suites, and interactive stakeholder demos. Clients have a defined User Acceptance Testing (UAT) window after each milestone to verify deliverables against the agreed specification.
4. Production Uptime SLA & Warranty
Managed cloud deployments hosted or maintained by Cynsera carry a 99.95% production uptime Service Level Agreement (SLA), 24/7 incident escalation for critical severity issues, and a post-launch bug-fix warranty period as detailed in your contract.
5. Limitation of Liability
To the maximum extent permitted by applicable law, Cynsera’s aggregate liability under any Statement of Work shall not exceed the total fees paid by the client for the specific service giving rise to the claim during the preceding twelve (12) months.
6. Governing Law & Dispute Resolution
Unless otherwise specified in a signed Master Services Agreement, these Terms are governed by the laws of the jurisdiction of the contracting Cynsera entity (Cairo, Egypt; Amsterdam, Netherlands; or Dubai, UAE).