1. Data Controller & Overview
Welcome to Cynsera Software House & Digital Transformation Agency ("Cynsera", "we", "our", or "us"), accessible at https://cynsera.com. We operate software engineering and product studios in Cairo (Egypt), Amsterdam (Netherlands), and Dubai (UAE). This Privacy Policy explains how we collect, process, store, and protect your personal and enterprise data in accordance with the EU General Data Protection Regulation (GDPR), UAE Federal Decree-Law No. 45 of 2021, and Egyptian Personal Data Protection Law No. 151 of 2020.
2. Information We Collect
When you request a software architecture consultation, Enterprise ERP demo, or interact with our client portals, we collect:
- Business & Contact Identifiers: Full name, corporate email address, phone number, company name, role, and project requirements submitted via our contact and consultation forms.
- Client Portal & License Telemetry: Account credentials, sprint collaboration logs, SLA support tickets, and billing records for active software engineering or SaaS license clients.
- Technical & Analytics Data: Anonymized IP address, browser type, device metadata, language preference (en, ar, nl), and Core Web Vitals telemetry used strictly to optimize platform security and performance.
3. How We Use Your Data
Cynsera processes your information exclusively for legitimate business and contractual purposes:
- Architecting, estimating, and delivering custom software, Enterprise ERP, Cloud POS, and mobile app development projects.
- Providing 24/7 enterprise SLA technical support, security patches, and system monitoring.
- Issuing invoices, managing software licenses, and complying with statutory tax and accounting obligations.
4. Enterprise Confidentiality, NDAs & Source-Code Security
We do not sell, rent, or trade personal or corporate data to third parties. All proprietary business logic, database schemas, and source code shared with Cynsera during discovery or development are protected by strict Non-Disclosure Agreements (NDAs), encrypted in transit (TLS 1.3) and at rest (AES-256), and restricted via Role-Based Access Control (RBAC).
5. Cookies & Session Management
Our web platform uses essential session cookies to remember your selected language (en, ar, or nl), currency preference, and authenticated client portal session. You may manage or disable non-essential cookies through your browser settings at any time.
6. Your GDPR & International Data Rights
You have the right to request access to, rectification of, export of, or erasure of your personal data held by Cynsera. To exercise your data protection rights, contact our Data Protection Officer at info@cynsera.com.